Return & Exchanges


Returns

Online Returns

  • Products bought on Poli LED can be returned within 30 days of the purchase date.
  • All product returns must be in new condition, all packaging must be intact, the product must function, there must be no sign of use and have no scratches or smears. Product must be unopened. If the product contains defects, please include images in your RMA email.
  • Product returns which do not pass our return conditions stated above will be charged with a 20% restocking fee.


If you are dissatisfied or the product contains defects you can email us at sales@poliled.com requesting an RMA with your order number. We will send you a prepaid return shipping label which will be deducted from your credit return amount. As soon as the product arrives at our location, your refund will be sent back to you. Refunds should appear on your bank statement within a week.

Return to a physical location

  • Doral Warehouse & Showroom - 1574 NW 108th Ave. Miami, FL 33172

Procedure:

  • You have 30 days to return your product from the purchase date.
  • Please have your receipt, driver license or ID, the credit card used for payment, and the product in new and unopened condition. Items must carry all the accessories that it came with.
  • All returns are subject to approval. You will be recharged a 20% restocking fee if the return conditions are not fulfilled.


Exchanges

Online Exchanges

You will have a 30 day period to exchange your products. All product returns must be in new condition, all packaging must be intact, the product must function, there must be no sign of use and have no scratches or smears.

If you are unsatisfied with your product and all of these conditions apply, you can send your items with your invoice or a copy of your invoice in the same shipment to:

1574 NW 108th. Ave.

Miami, FL 33172

Please mark the quantities and the items you are wanting to exchange for credit or store products. The difference will be inputted into your customer account or refunded to your previous payment method. Shipping charges will be deducted from your total credit amount.

Exchange at a physical location

  • Doral Warehouse & Showroom - 1574 NW 108th Ave. Miami, FL 33172

Procedure:

  • You have 30 days to exchange your product from the purchase date.
  • Please have your receipt, driver license or ID, the credit card used for payment, and the product in new and unopened condition. Items must carry all the accessories that it came with.
  • Products that do not comply with our return policies will be charged a 20% restocking fee.
  • Exchanges with leftover credit will be kept in your customer account for future use. If your exchanges exceed the original payment, we will charge the difference.